Last updated: 05 November 2026
JAD FADEL ("we", "us", "our", or "the Company") respects your privacy and is committed to protecting the personal information of visitors and customers who use jadfadel.co.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy.
We may collect the following categories of information:
Full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Account login information.
Information provided through customer service communications.
Products purchased.
Order history.
Transaction details.
Payment status.
Delivery information.
Return, exchange, and refund requests.
Payment card information is processed by the applicable payment service provider. We do not intend to store complete payment card details on our own systems.
When you visit our website, certain information may be collected automatically, including:
IP address.
Browser type and version.
Device information.
Operating system.
Pages visited.
Referral sources.
Website interactions.
Approximate geographical information.
If you subscribe to our marketing communications, we may collect your preferences and interactions with promotional emails or other marketing communications.
We use personal information for legitimate business purposes, including:
Processing and fulfilling orders.
Managing payments and transactions.
Arranging shipping and delivery.
Providing customer support.
Communicating order updates.
Managing customer accounts.
Processing eligible returns, exchanges, and refunds.
Personalizing the shopping experience.
Improving our website and products.
Detecting and preventing fraudulent activity.
Meeting applicable legal and regulatory obligations.
Sending promotional communications where permitted by law and applicable consent requirements.
Payments made through our website may be handled by third-party payment processors.
These providers process payment information according to their own privacy policies, security practices, and terms.
JAD FADEL does not control the independent privacy practices of third-party payment providers.
We may share personal information with trusted third parties when necessary to operate our business and provide our services.
These may include:
Shopify and website hosting providers.
Payment processing providers.
Shipping and delivery companies.
Customer support providers.
Website analytics providers.
Marketing and advertising service providers.
Fraud prevention and security providers.
Professional advisers and legal authorities where required.
We do not sell customers' personal information as a business practice.
Third-party service providers are expected to use personal information only for the purposes for which it is disclosed, subject to their applicable obligations.
Because we serve customers internationally and use third-party service providers, your personal information may be processed or stored in countries outside Lebanon, including countries where our service providers operate.
Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable data protection requirements.
Our website may use cookies, pixels, and similar technologies to:
Operate essential website functions.
Remember shopping cart contents.
Maintain customer sessions.
Understand website traffic.
Improve website performance.
Measure advertising effectiveness.
Personalize content and marketing.
You can manage cookies through your browser settings and, where available, our website's cookie preference controls.
Disabling certain cookies may affect website functionality.
For more information, please refer to our Cookies Policy.
We may send promotional emails or other marketing communications when you have subscribed or where otherwise permitted by applicable law.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication.
Please note that you may still receive essential transactional messages relating to your orders and customer account.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with applicable legal requirements.
Retention periods may vary depending on the type of information and the applicable legal obligations.
We implement reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account credentials.
Depending on your location and applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Object to certain processing activities.
Request information about how your data is used.
Unsubscribe from marketing communications.
To exercise applicable rights, contact us using the details below.
We may need to verify your identity before processing certain requests.
Our website may contain links to third-party websites or services.
JAD FADEL is not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing their privacy policies before providing personal information.
Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.
If you believe that a child has provided personal information to us inappropriately, please contact us.
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or legal requirements.
Any updates will be published on this page with a revised effective date.
For questions, requests, or concerns relating to this Privacy Policy, please contact:
JAD FADEL
Website: https://jadfadel.co
Email: info@jadfadel.co
Telephone: +961 70 450 222
Location: Beirut, Lebanon