Last updated: 05 November 2026
At JAD FADEL, we want our customers to be satisfied with their jewelry purchases.
This policy explains the conditions and procedures for returns, exchanges, cancellations, and refunds.
Customers wishing to return a product must contact JAD FADEL within:
Return request period: [CONFIRM NUMBER OF DAYS] from delivery.
To be considered for a return, products must generally:
Be unused and unworn.
Be in their original condition.
Include original packaging and accessories.
Include any certificates or documentation supplied with the product.
Be accompanied by proof of purchase.
All returns are subject to inspection and approval.
Due to the nature of jewelry and personalization services, certain items may be excluded from standard returns, subject to applicable consumer protection laws.
These may include:
Personalized jewelry.
Engraved items.
Custom-designed pieces.
Made-to-order products.
Products altered according to customer specifications.
Earrings and other products where hygiene considerations apply, where legally permitted.
Any product-specific restrictions should be communicated clearly before purchase.
If an item arrives damaged, defective, or different from the product ordered, customers should contact us as soon as possible.
Please provide:
Order number.
Description of the issue.
Clear photographs or videos.
Relevant packaging and delivery information.
Our team will assess the issue and determine the appropriate resolution, which may include repair, replacement, exchange, or refund, depending on the circumstances and applicable law.
Exchange requests must be submitted to our customer service team before sending the product back.
Exchanges are subject to:
Product availability.
Return eligibility.
Condition of the original product.
Any applicable price difference.
Applicable shipping charges.
Custom and personalized products may not qualify for exchanges unless required by applicable law or approved by JAD FADEL.
Customers who wish to cancel an order should contact us immediately.
Cancellation requests may be accepted only if the order has not entered production, customization, preparation, or dispatch.
Once production or customization has begun, cancellation may no longer be possible, subject to applicable legal rights.
If an order is successfully canceled, any eligible refund will be processed through the original payment method.
Once a returned item has been received and inspected, we will notify the customer whether the return has been approved.
Where a refund is approved:
The refund will generally be issued to the original payment method.
The customer will receive confirmation once the refund has been initiated.
The time required for the funds to appear may depend on the payment provider or financial institution.
Refund processing timeframe: [CONFIRM NUMBER OF BUSINESS DAYS]
Unless otherwise required by applicable law or agreed by JAD FADEL:
Original shipping fees may be non-refundable.
Return shipping costs may be the customer's responsibility for change-of-mind returns.
Return shipping costs for confirmed defective, damaged, or incorrectly supplied products will be assessed in accordance with applicable law and the circumstances of the case.
Customers should not return products without first receiving instructions from our customer service team.
Customers should package returned jewelry carefully and use an appropriate insured and trackable shipping method where available.
JAD FADEL is not responsible for damage or loss occurring during customer-arranged return shipping, except where applicable law provides otherwise.
Any exceptions to this policy will be reviewed individually.
Nothing in this policy is intended to exclude statutory consumer rights or remedies that cannot legally be waived.
To initiate a return, contact us with:
Full name.
Order number.
Product name.
Reason for the request.
Supporting photographs, if relevant.
Contact:
Email: info@jadfadel.co
Telephone: +961 70 450 222
Website: https://jadfadel.co
Please wait for return authorization and instructions before sending any item back.