Last updated: 05 November 2026
At JAD FADEL, we aim to provide a secure and reliable delivery experience for every order.
This Shipping Policy explains how orders are processed, dispatched, and delivered within Lebanon and internationally.
Orders are processed after successful payment confirmation.
Processing times may vary depending on:
Product availability.
Order volume.
Product customization requirements.
Manufacturing or preparation requirements.
Additional verification procedures.
Certain personalized or made-to-order jewelry pieces may require additional preparation time.
Standard processing time: [CONFIRM PROCESSING TIME]
Custom and personalized orders: [CONFIRM ESTIMATED PROCESSING TIME]
JAD FADEL accepts orders for delivery to supported destinations.
Shipping availability may depend on the destination country's courier coverage, customs requirements, and applicable restrictions.
Customers should confirm delivery availability for their location before placing an order where necessary.
Shipping charges are calculated or communicated according to the delivery destination, shipping method, and order requirements.
Any applicable shipping charges will be displayed at checkout or communicated before order confirmation.
Lebanon shipping fees: [CONFIRM]
International shipping fees: [CONFIRM]
Delivery times depend on the destination, selected courier, customs clearance, and other logistical factors.
Estimated delivery periods:
Lebanon: [CONFIRM ESTIMATED DELIVERY TIME]
International destinations: [CONFIRM ESTIMATED DELIVERY TIME]
These estimates are not guaranteed delivery dates unless expressly confirmed in writing.
Orders may be delivered through selected third-party courier and logistics providers.
Once an order has been dispatched, customers may receive tracking information where available.
Courier companies operate independently, and their delivery procedures and service conditions may apply.
International orders may be subject to customs duties, import taxes, VAT, handling charges, and other government-imposed fees.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee.
Customers are responsible for any applicable destination-country charges.
Customs clearance may also affect delivery times.
Customers are responsible for providing complete and accurate delivery information, including:
Full recipient name.
Complete street address.
City and country.
Postal or ZIP code, where applicable.
Active telephone number.
Any additional delivery instructions.
JAD FADEL cannot guarantee successful delivery where incorrect or incomplete information has been provided.
If you identify an error after placing your order, contact us immediately. We cannot guarantee that changes can be made after dispatch.
Where tracking is available, customers may receive a tracking number or shipment notification.
Tracking information is provided by the relevant courier and may take time to become active.
A shipment marked as delivered by the courier may be treated as delivered unless there is evidence of a delivery issue.
If you have not received your order despite a delivered status, contact us promptly so we can investigate with the courier.
Delivery may be delayed due to circumstances such as:
Customs inspections.
Weather conditions.
Courier operational delays.
Incorrect delivery information.
Public holidays.
Transportation disruptions.
Events outside our reasonable control.
We will make reasonable efforts to assist customers in investigating delayed shipments.
If your order appears lost or arrives damaged, contact us as soon as possible.
Please provide:
Your order number.
Your name and contact details.
Photographs of any visible damage.
Relevant delivery or tracking information.
We will review the situation and coordinate with the relevant delivery provider where appropriate.
If a courier cannot complete delivery because the recipient is unavailable or the delivery information is incorrect, additional delivery attempts or charges may apply.
Any applicable additional charges will depend on the courier's procedures and the circumstances of the shipment.
For shipping questions or delivery assistance, contact:
JAD FADEL
Email: info@jadfadel.co
Telephone: +961 70 450 222
Website: https://jadfadel.co